Maintenance Request Form
v2.0
Purpose. Completed by tenants, owners, committee members or Vantage staff to report a repair or maintenance need at a rental property or on common property.
1.When to use this form
Use this form for any repair or maintenance need that is not an emergency. For emergencies such as a burst pipe, gas leak, dangerous electrical fault or a failure of an essential service, phone the office or the after-hours number first and complete the form afterwards.
2.How to complete it
Describe the problem in plain words, say where it is and how long it has been happening, and attach photographs if you can. Tell us how to access the property and whether a pet is present. The more detail you give, the sooner the right tradesperson can be sent.
3.What happens next
The request is logged in the maintenance system on the day it is received and classified as emergency, urgent or routine. You will be told the request number and, once the owner or committee has approved the work, which contractor will contact you.
4.Access and privacy
Contractors are given only your name, contact number and the access arrangement you provide. You are entitled to be present when work is done and will be given reasonable notice of entry.
5.Records
The request and its outcome are kept on the property file and form part of the tenancy or scheme record.