Simulated workplace
Controlled documents
Document library
Controlled policies, procedures, forms, templates, registers and plans. Forms and templates can be completed on screen and printed.
| Code | Document | Type | Owner | Version | Next review |
|---|---|---|---|---|---|
| VAN-POL-001 | Privacy and Information Handling Policy Sets out how Vantage collects, uses, stores and discloses personal information about owners, tenants, applicants, reside | Policy | General Manager and Licensee | 3.2 | 6 February 2027 |
| VAN-POL-002 | Work Health and Safety Policy States Vantage's commitment to the health and safety of its office, field, cleaning, security and surveying staff and of | Policy | General Manager and Licensee | 2.5 | 14 March 2027 |
| VAN-POL-003 | Trust Account and Financial Integrity Policy Sets the rules for receiving, holding and disbursing money held in trust for landlords, tenants, vendors, buyers and bod | Policy | General Manager and Licensee | 4.0 | 1 July 2027 |
| VAN-POL-004 | Professional Conduct and Ethical Practice Policy Sets the standard of honesty, fairness and disclosure expected of everyone at Vantage when dealing with clients, tenants | Policy | General Manager and Licensee | 2.1 | 20 May 2027 |
| VAN-PRO-001 | Routine Inspection and Entry Procedure Explains how property managers give notice, enter and inspect a rented property, record its condition and follow up main | Procedure | Head of Property Management | 3.4 | 3 March 2027 |
| VAN-PRO-002 | Maintenance Request and Repair Procedure Sets out how repair and maintenance requests from tenants, owners, committees and site staff are logged, classified, app | Procedure | Head of Property Management | 2.6 | 3 March 2027 |
| VAN-PRO-003 | Security Incident Response and Reporting Procedure Directs how security officers assess, respond to and report incidents on client sites, including alarms, trespass, aggre | Procedure | Security Operations Manager | 2.3 | 9 April 2027 |
| VAN-PRO-004 | Safe Use of Cleaning Chemicals and Equipment Procedure Sets the rules for selecting, diluting, using, storing and disposing of cleaning chemicals and for the safe use of clean | Procedure | Cleaning Operations Manager | 3.0 | 22 April 2027 |
| VAN-FRM-001 | Maintenance Request Form Completed by tenants, owners, committee members or Vantage staff to report a repair or maintenance need at a rental prop | Form | Head of Property Management | 2.0 | 3 March 2027 |
| VAN-FRM-002 | Incident and Hazard Report Form Used by any staff member to report an injury, near miss, hazard, security incident, privacy breach or property damage on | Form | Security Operations Manager | 2.4 | 9 April 2027 |
| VAN-TPL-001 | Entry Condition Report Template The template property managers use to record the condition of a rental property at the start of a tenancy, which becomes | Template | Head of Property Management | 3.1 | 3 March 2027 |
| VAN-TPL-002 | Body Corporate Meeting Minutes Template The template strata managers use to record committee meetings and general meetings so that motions, votes and resolution | Template | Strata Manager | 2.2 | 18 June 2027 |
| VAN-REG-001 | Key and Access Register The register of every key, remote, swipe card, fob and code held by Vantage for rental properties, schemes, client sites | Register | Security Operations Manager | 2.0 | 9 April 2027 |
| VAN-PLN-001 | Site Security and Emergency Management Plan: Riverbend Towers The site-specific plan for the concierge, patrol, access control and emergency response services Vantage provides to the | Plan | Security Operations Manager | 1.3 | 11 February 2027 |
| VAN-PRO-005 | Lone and Offsite Worker Safety Procedure Sets out the check-in, safe entry and escalation steps for staff who work alone at open homes, inspections, vacant prope | Procedure | General Manager and Licensee | 1.8 | 14 March 2027 |