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Simulated workplace
Scenario · Residential Property Management

Conduct a routine inspection and follow up maintenance

You are a property manager covering a colleague's portfolio.

Intermediate2 to 3 hours7 tasks
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The situation

What has happened

Josh Palmer is on leave and you are taking the routine inspection at 14 Wattle Court, Coomera, a four bedroom house with a pool, tenanted by Amelia and Chris Barton. The entry notice was served on 12 September for 22 September at 10:30 am and the tenants will be home. The tenants have an open routine maintenance request for the kitchen rangehood that is awaiting the owner's approval. The pool safety certificate is current, but the owner has asked that the fence and gate be checked at each visit. The last inspection report noted minor scuffing in the hallway and a slow-draining ensuite basin. You will attend alone and must follow the lone worker procedure.

Your brief. Prepare for, conduct and record the routine inspection in line with the procedure, keep yourself safe as a lone worker, report the property's condition accurately to the owner and the tenant, and raise or update maintenance requests for anything you find.
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Tasks

Deliverables

  • Pre-inspection checklist with check-in plan
  • Completed inspection report with photographs
  • Updated tenancy register entry and job board record
  • Maintenance requests raised or updated

Documents to use

Systems to use

Property and Tenancy Register

The rent roll: every managed property, its owner, its tenant, rent, bond, lease dates and status.

Maintenance and Work Orders

Repair and maintenance requests for rental properties and common property from logging through approval, contractor allocation and completion.

Cleaning, Patrol and Survey Job Board

The daily board of scheduled field work across cleaning shifts, security patrols, concierge posts, open homes, inspections and survey jobs.

For trainers and assessors

Units of competency

Current on training.gov.au for the Property Services Training Package as at 10 September 2026.

CPPREP4123Manage tenancy
CPPREP4122Manage tenant relationships
CPPREP3105Assist with property inspection
CPPREP4506Manage offsite and lone worker safety in real estate
CPPREP3104Assist with maintaining and protecting condition of managed properties

Qualifications

CPP41419Certificate IV in Real Estate Practice
CPP31519Certificate III in Real Estate Practice
Assessor notes

What to look for

Evidence guide

Check that the notice period and entry rules were respected, that the lone worker steps were followed and recorded, that the report is factual and photographed rather than opinion, that pool safety and smoke alarms were checked, and that maintenance was classified and raised correctly. Communication to the owner and tenant should be separate and appropriate to each.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.