Simulated workplaceCAQA Vantage Property Services is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Residential Property Management

Process a tenancy application and prepare the lease

You are a property management assistant in the Gold Coast office.

Entry2 to 3 hours7 tasks
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The situation

What has happened

Three applications were received at Saturday's open home for 45 Jacaranda Avenue, Nerang, a four bedroom house owned by Merriwa Holdings and listed at 650 dollars per week. The owner wants a twelve month lease and a decision by Thursday. The first application is from Daniel and Hannah Reyes, who have supplied identity documents, payslips, a previous rental reference and a pet declaration for a small dog. The Head of Property Management has asked you to process this application first, in line with the Privacy Policy and the Professional Conduct Policy, and if the owner approves, to prepare the tenancy agreement, entry condition report and bond lodgement. Unsuccessful applicants must not be told anything until the owner decides.

Your brief. Verify and assess the Reyes application lawfully and fairly, record the outcome in the tenancy register, prepare the owner's recommendation, and on approval prepare the tenancy agreement, the entry condition report booking and the bond lodgement, handling all personal information correctly.
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Tasks

Deliverables

  • Completed application checklist with verification results
  • Owner recommendation note
  • Updated tenancy register entry
  • Draft tenancy agreement and bond lodgement details

Documents to use

Systems to use

Property and Tenancy Register

The rent roll: every managed property, its owner, its tenant, rent, bond, lease dates and status.

Cleaning, Patrol and Survey Job Board

The daily board of scheduled field work across cleaning shifts, security patrols, concierge posts, open homes, inspections and survey jobs.

For trainers and assessors

Units of competency

Current on training.gov.au for the Property Services Training Package as at 10 September 2026.

CPPREP3101Assist in listing and marketing properties for lease
CPPREP3001Comply with ethical practice in real estate
CPPREP3002Communicate effectively to support customer service in real estate
CPPREP3104Assist with maintaining and protecting condition of managed properties

Qualifications

CPP31519Certificate III in Real Estate Practice
Assessor notes

What to look for

Evidence guide

Look for verification steps that are actually recorded, an assessment that uses only lawful criteria and explains the reasoning, correct handling of identity documents and applicant privacy, a tenancy agreement with the right term, rent and bond, and recognition that bond money is trust money. The student must not contact unsuccessful applicants before the owner decides.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.