Residential Property Management
Manages the rent roll on behalf of private landlords. Property managers select tenants, prepare leases and condition reports, lodge bonds, collect rent, conduct routine inspections, arrange repairs and handle end of tenancy, keeping every action within the tenancy legislation and the agency agreement.
What the team is accountable for
- Process applications and prepare tenancy agreements
- Complete entry, routine and exit condition reports
- Lodge bonds and manage rent arrears within the legal timeframes
- Coordinate repairs through the maintenance system
- Report to landlords and disburse rent from the trust account
How we know it is working
Who works here
Priya Venkatesan
Runs the rent roll and the property management team, joined Vantage in 2012 and represents the agency at tribunal hearings when disputes cannot be resolved.
Josh Palmer
Manages a portfolio of 190 tenancies on the Gold Coast, handles most of the team's urgent repair calls and has been with Vantage for four years.
Where the work is recorded
Property and Tenancy Register
The rent roll: every managed property, its owner, its tenant, rent, bond, lease dates and status.
Maintenance and Work Orders
Repair and maintenance requests for rental properties and common property from logging through approval, contractor allocation and completion.
Incident, Hazard and Security Log
The group-wide log of injuries, near misses, hazards, security incidents, privacy breaches and patrol events across every office, property and client site.
Assessment tasks in this department
Documents the scenarios use
- Professional Conduct and Ethical Practice Policy Policy
- Entry Condition Report Template Template
- Key and Access Register Register
- Lone and Offsite Worker Safety Procedure Procedure
- Maintenance Request and Repair Procedure Procedure
- Privacy and Information Handling Policy Policy
- Routine Inspection and Entry Procedure Procedure
- Trust Account and Financial Integrity Policy Policy